/* ============================ Help Modal Overlay & Card Start ============================ */
.help-modal {
  position: fixed;
  inset: 0;
  z-index: 60;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 24px;
  font-family: var(--font-body);
  color: var(--dark4txt);
}

.help-modal.is-open {
  display: flex;
}

.help-modal-overlay {
  position: absolute;
  inset: 0;
  background: rgba(3, 5, 34, 0.38);
  display: none;
}

.help-modal-card {
  position: relative;
  display: flex;
  flex-direction: column;
  width: min(1220px, 100vw - 48px);
  height: min(820px, 100vh - 48px);
  padding: 24px 28px 22px;
  overflow: hidden;
  border-radius: var(--radius-lg);
  background: var(--dark4txt) url("../assets/images/app-bg.png") center / cover no-repeat;
  box-shadow: 0 18px 50px rgba(0, 0, 0, 0.55);
  top: 30px !important;
}

/* ============================ Help Modal Overlay & Card End ============================ */


/* ============================ Help Modal Title Bar Start ============================ */
.help-modal-titlebar {
  position: relative;
  display: flex;
  flex: 0 0 auto;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  margin-bottom: 18px;
}

.help-modal-title {
  margin: 0;
  color: var(--white);
  font-family: var(--font-heading);
  font-size: 26px;
  line-height: 30px;
  font-weight: 700;
}

.help-modal-close {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 38px;
  height: 38px;
  padding: 0;
  border: 0;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.28);
  cursor: pointer;
}

.help-modal-close img {
  width: 16px;
  height: 16px;
}

.help-modal-mobile-header {
  display: none;
}

/* ============================ Help Modal Title Bar End ============================ */


/* ============================ Help Modal Body Layout Start ============================ */
.help-modal-body {
  display: flex;
  flex-direction: row;
  flex: 1 1 auto;
  gap: 14px;
  min-height: 0;
}

/* ============================ Help Modal Body Layout End ============================ */


/* ============================ Help Modal Sidebar Start ============================ */
.help-modal-sidebar {
  display: flex;
  flex-direction: column;
  gap: 12px;
  flex: 0 0 280px;
  width: 280px;
  min-width: 0;
  height: 100%;
  min-height: 0;
  padding: 10px;
  overflow: hidden;
  border-radius: var(--radius-lg);
  background: var(--panel-bg);
}

/* ============================ Help Modal Sidebar End ============================ */


/* ============================ Help Modal Field Row Start ============================ */
.help-modal-field-row {
  display: flex;
  flex-direction: column;
  gap: 10px;
  border-radius: var(--radius-sm);
}

.help-modal-field {
  display: flex;
  flex-direction: column;
  gap: 4px;
  color: var(--dark4txt);
}

.help-modal-field>span {
  font-size: 13px;
  line-height: 16px;
  color: var(--grey4txt);
}

.help-modal-input {
  height: 34px;
  padding: 0 12px;
  border: 1px solid var(--line);
  border-radius: 6px;
  font: inherit;
  color: var(--dark4txt);
  background: var(--white);
}

.help-modal-input:focus {
  outline: 2px solid var(--purple);
  outline-offset: -1px;
}

.help-modal-field-toggle {
  flex-direction: row;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

/* ============================ Help Modal Field Row End ============================ */


/* ============================ Help Modal Switch Start ============================ */
.help-modal .switch {
  display: inline-flex;
  align-items: center;
  width: 40px;
  height: 22px;
  padding: 2px;
  border: 0;
  border-radius: 999px;
  background: #4b4b4b;
  cursor: pointer;
}

.help-modal .switch span {
  display: block;
  width: 18px;
  height: 18px;
  border-radius: 999px;
  background: var(--white);
  transition: transform 120ms ease;
}

.help-modal .switch.is-on {
  background: var(--accent-green-switch);
}

.help-modal .switch.is-on span {
  transform: translateX(18px);
}

/* ============================ Help Modal Switch End ============================ */


/* ============================ Help Modal Accordion Start ============================ */
.help-modal-accordions {
  display: flex;
  flex-direction: column;
  gap: 12px;
  flex: 1 1 auto;
  min-height: 0;
}

.help-modal-accordion {
  display: flex;
  flex-direction: column;
  flex: 0 0 auto;
  min-height: 0;
  overflow: hidden;
  border-radius: var(--radius-sm);
  background: var(--panel-bg);
}

.help-modal-accordion.is-open {
  flex: 1 1 0;
}

.help-modal-accordion-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  width: 100%;
  min-height: 44px;
  padding: 0 14px;
  border: 0;
  background: transparent;
  color: var(--dark4txt);
  font-family: var(--font-heading);
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
}

.help-modal-accordion-label {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  font-weight: 500;
  font-family: var(--font-body);
  color: var(--text-color);
}

.help-modal-accordion-label img {
  width: 24px;
  height: 24px;
}

.help-modal-accordion-chevron {
  width: 24px;
  height: 24px;
}

.help-modal-email-list {
  display: none;
  flex-direction: column;
  gap: 6px;
  list-style: none;
  margin: 0;
  padding: 4px 10px 12px;
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
}

.help-modal-accordion.is-open .help-modal-email-list {
  display: flex;
}

/* ============================ Help Modal Accordion End ============================ */


/* ============================ Help Modal Email List Start ============================ */
.help-modal-email {
  display: flex;
  align-items: center;
  min-height: 34px;
  padding: 6px 12px;
  border-radius: 6px;
  font-size: 14px;
  font-weight: 500;
  font-family: var(--font-body);
  color: var(--text-color);
  background: var(--white);
  cursor: pointer;
  word-break: break-all;
}

.help-modal-email:hover {
  background: rgba(123, 85, 203, 0.08);
}

.help-modal-email.is-selected {
  background: #feeb73;
  font-weight: 500;
}

/* ============================ Help Modal Email List End ============================ */


/* ============================ Help Modal Content Start ============================ */
.help-modal-content {
  display: flex;
  flex-direction: column;
  gap: 14px;
  flex: 1 1 auto;
  min-width: 0;
  height: 100%;
  min-height: 0;
  padding: 20px;
  overflow: hidden;
  border-radius: var(--radius-lg);
  background: var(--panel-bg);
}

/* ============================ Help Modal Content End ============================ */


/* ============================ Help Modal User Info Start ============================ */
.help-modal-userinfo-row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 16px;
  border-radius: var(--radius-sm);
}

.help-modal-userinfo {
  display: flex;
  flex-direction: column;
  gap: 4px;
  margin: 0;
  flex: 1 1 auto;
  min-width: 0;
  font-size: 13px;
  line-height: 18px;
}

.help-modal-userinfo-line {
  display: flex;
  flex-direction: row;
  gap: 8px;
}

.help-modal-userinfo-label {
  flex: 0 0 90px;
  color: var(--dark4txt);
}

.help-modal-userinfo-value {
  flex: 1 1 auto;
  color: var(--blue4link);
  word-break: break-word;
}

.help-modal-userinfo-value.is-plain {
  color: var(--dark4txt);
}

.help-modal-end-chat {
  flex: 0 0 auto;
  padding: 3px 30px;
  border: 1px solid var(--line);
  border-radius: 8px;
  color: var(--text-color);
  background: var(--button-bg-color);
  font-size: 13px;
  cursor: pointer;
  margin-top: auto;
}

.help-modal.is-viewing-archive .help-modal-end-chat {
  display: none;
}

/* ============================ Help Modal User Info End ============================ */


/* ============================ Help Modal Chat Start ============================ */
.help-modal-chat {
  display: flex;
  flex-direction: column;
  gap: 14px;
  flex: 1 1 0;
  min-height: 0;
  padding: 20px 24px;
  overflow-y: auto;
  border-radius: var(--radius-sm);
  background: var(--white);
}

.help-modal-chat-separator {
  display: flex;
  align-items: center;
  gap: 12px;
  font-size: 12px;
  color: var(--text-color-light);
}

.help-modal-chat-separator::after {
  content: "";
  flex: 1 1 auto;
  height: 0px;
  border-top: 1px dashed var(--line-color);
}

/* ============================ Help Modal Chat End ============================ */


/* ============================ Help Modal Chat Bubbles Start ============================ */
.help-modal-bubble-wrap {
  display: flex;
  flex-direction: column;
  gap: 4px;
  max-width: 70%;
  padding: 10px 16px;
  border-radius: 10px;
  font-family: var(--font-body);
  font-weight: 500;
}

.help-modal-bubble-wrap.is-admin {
  align-self: flex-end;
  align-items: flex-end;
  background: var(--green-darker);
  color: var(--white);
}

.help-modal-bubble-wrap.is-customer {
  align-self: flex-start;
  align-items: flex-start;
  background: #e5e5ea;
  color: var(--text-color);
}

.help-modal-bubble-meta {
  display: inline-flex;
  gap: 8px;
  font-size: 12px;
  color: inherit;
  margin-right: auto;
}

.help-modal-bubble-meta span {
  color: inherit;
  font-size: 14px;
  font-weight: 500;
  opacity: 1;
}

.help-modal-bubble {
  display: inline-block;
  font-size: 17px;
  line-height: 18px;
}

.help-modal-bubble-wrap.is-admin .help-modal-bubble {
  color: #ffffff;
}

.help-modal-bubble-wrap.is-customer .help-modal-bubble {
  color: var(--text-color);
}

.help-modal-bubble-wrap.is-admin .help-modal-bubble-meta {
  flex-direction: row-reverse;
}

/* ============================ Help Modal Chat Bubbles End ============================ */


/* ============================ Help Modal Input Bar Start ============================ */
.help-modal-input-bar {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding-top: 14px;
  border-radius: var(--radius-sm);
}

.help-modal-input-bar::before {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 1px;
  background: var(--white);
}

.help-modal-input-label {
  color: var(--text-color);
}

.help-modal-input-row {
  display: flex;
  flex-direction: row;
  gap: 12px;
  align-items: stretch;
}

.help-modal-message-input {
  flex: 1 1 auto;
  min-width: 0;
  height: 56px;
  padding: 0 14px;
  border: 1px solid var(--line);
  border-radius: 8px;
  font: inherit;
  color: var(--dark4txt);
  background: var(--white);
}

.help-modal-message-input:focus {
  outline: none;
  outline-offset: -1px;
}

.help-modal-send {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  flex: 0 0 auto;
  min-width: 84px;
  height: 56px;
  padding: 0 16px;
  border: 1px solid var(--white);
  border-radius: 6px;
  color: var(--dark4txt);
  background: #FFFFFF59;
  font-size: 13px;
  line-height: 16px;
  text-align: center;
  cursor: pointer;
}

.help-modal-send-label {
  display: inline-block;
  color: var(--text-color);
}

.help-modal-send-icon {
  display: none;
  width: 18px;
  height: 18px;
  transform: rotate(-55deg);
}

.help-modal-file-row {
  display: flex;
  flex-direction: row;
  gap: 14px;
  align-items: center;
}

.help-modal-file-pick {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 3px 30px;
  border: 1px solid var(--line);
  border-radius: 6px;
  color: var(--text-color);
  background: var(--button-bg-color);
  font-size: 13px;
  cursor: pointer;
}

.help-modal-file-clip {
  display: none;
  width: 16px;
  height: 16px;
}

.help-modal-file-name {
  color: var(--text-color-light);
  font-size: 13px;
}

/* ============================ Help Modal Input Bar End ============================ */


/* ============================ Help Modal Responsive Start ============================ */
@media (max-width: 1024px) {
  .help-modal-userinfo-row {
    flex-direction: column;
  }

  .help-modal-content {

    padding: 15px;
  }

  .help-modal-chat {
    padding: 20px 15px;
  }
}

@media (max-width: 768px) {
  .help-modal {
    padding: 0;
  }

  .help-modal-card {
    width: 100%;
    height: 100%;
    max-width: 100%;
    padding: 16px 14px 14px;
    border-radius: 0;
  }

  .help-modal-title {
    font-size: 18px;
    line-height: 22px;
    letter-spacing: 0.06em;
    text-transform: uppercase;
  }

  .help-modal-body {
    flex-direction: column;
    gap: 10px;
  }

  .help-modal-sidebar {
    flex: 1 1 auto;
    width: 100%;
  }

  .help-modal-userinfo-row {
    flex-direction: column;
    align-items: stretch;
    gap: 10px;
  }

  .help-modal-userinfo-label {
    flex: 0 0 88px;
  }

  /* ----- Mobile view: list (default) ----- */
  .help-modal[data-mobile-view="list"] .help-modal-content {
    display: none;
  }

  /* ----- Mobile view: chat (no user info) ----- */
  .help-modal[data-mobile-view="chat"] .help-modal-sidebar,
  .help-modal[data-mobile-view="chat-info"] .help-modal-sidebar {
    display: none;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-mobile-header,
  .help-modal[data-mobile-view="chat-info"] .help-modal-mobile-header {
    display: flex;
    align-items: center;
    gap: 10px;
    flex: 0 0 auto;
  }

  .help-modal-back {
    display: inline-flex;
    align-items: center;
    justify-content: flex-start;
    width: fit-content;
    padding: 0;
    border: 0;
    cursor: pointer;
    background: transparent;
    flex: 0 0 16px;
  }

  .help-modal-back img {
    width: 11px;
    height: 20px;
  }

  .help-modal-mobile-user {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    flex: 1 1 auto;
    min-width: 0;
    padding: 0px;
    border-radius: 8px;
    color: var(--blue4link);
  }

  .help-modal-mobile-avatar {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 37px;
    border-radius: 16px;
    padding: 0px 12px;
    background: #FFFFFF99;
    flex: 0 0 28px;
  }

  .help-modal-mobile-avatar img {
    width: 18px;
    height: 18px;
  }

  .help-modal-mobile-username {
    flex: 1 1 auto;
    min-width: 0;
    font-weight: 600;
    color: var(--blue4link);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
  }


  .help-modal-info-toggle {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 28px;
    height: 28px;
    padding: 0;
    border: 0;
    border-radius: 999px;
    background: var(--white);
    cursor: pointer;
    flex: 0 0 28px;
  }

  .help-modal-info-toggle img {
    width: 24px;
    height: 24px;
    transition: transform 0.18s ease;
  }

  .help-modal[data-mobile-view="chat-info"] .help-modal-info-toggle img {
    transform: rotate(180deg);
  }

  .help-modal[data-mobile-view="chat"] .help-modal-userinfo-row {
    display: none;
  }

  .help-modal[data-mobile-view="chat-info"] .help-modal-userinfo-row {
    display: flex;
  }

  .help-modal[data-mobile-view="chat-info"] .help-modal-end-chat {
    display: none;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-input-label,
  .help-modal[data-mobile-view="chat-info"] .help-modal-input-label {
    display: none;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-file-row,
  .help-modal[data-mobile-view="chat-info"] .help-modal-file-row {
    display: none;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-input-bar,
  .help-modal[data-mobile-view="chat-info"] .help-modal-input-bar {
    background: transparent;
    padding: 8px 0 4px;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-message-input,
  .help-modal[data-mobile-view="chat-info"] .help-modal-message-input {
    border-radius: 999px;
    height: 44px;
    padding: 0 18px;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-input-row,
  .help-modal[data-mobile-view="chat-info"] .help-modal-input-row {
    align-items: center;
    gap: 8px;
    background: #fff;
    padding: 10px;
    border-radius: 8px;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-message-input,
  .help-modal[data-mobile-view="chat-info"] .help-modal-message-input {
    order: 1;
    border: none;
    padding-left: 0;
  }

  /* Mobile attach button: square pill that opens the file picker on click */
  .help-modal[data-mobile-view="chat"] .help-modal-file-pick,
  .help-modal[data-mobile-view="chat-info"] .help-modal-file-pick {
    order: 2;
    flex: 0 0 44px;
    width: 44px;
    height: 44px;
    padding: 12px 10px;
    border: 0;
    border-radius: 16px;
    background: var(--line-color) url("../assets/icons/send-dark.svg") center / 20px 20px no-repeat;
    font-size: 0;
    color: transparent;
    cursor: pointer;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-file-pick>*,
  .help-modal[data-mobile-view="chat-info"] .help-modal-file-pick>* {
    display: none;
  }

  .help-modal-input-bar::before {
    margin-bottom: 10px;
    position: relative;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-send,
  .help-modal[data-mobile-view="chat-info"] .help-modal-send {
    width: 44px;
    height: 44px;
    min-width: 44px;
    padding: 12px 10px 16px 13px;
    border-radius: 16px;
    border: 0;
    background: var(--green-darker);
    color: var(--white);
    order: 3;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-send-label,
  .help-modal[data-mobile-view="chat-info"] .help-modal-send-label {
    display: none;
  }

  .help-modal[data-mobile-view="chat"] .help-modal-send-icon,
  .help-modal[data-mobile-view="chat-info"] .help-modal-send-icon {
    display: block;
    filter: brightness(0) invert(1);
  }

  .help-modal-chat {
    padding: 16px 14px;
    gap: 12px;
  }

  .help-modal-bubble-wrap {
    max-width: 88%;
  }
  .help-modal-card {
    top: 0px !important;
  }
}


/* ============================ Help Modal Responsive End ============================ */